Franconia Insurance & Financial Services (FIFS) is an independent insurance agency in Telford, PA, and a franchise member of Keystone Insurers Group, who is ranked number three in the Top U.S. Agency Partnerships. FIFS was awarded the 2018 Pennsylvania Agent Partner of the Year for Keystone Insurers Group.

We are hiring a Client Experience Liaison (CEL). This person provides a friendly presence as the first interaction for those contacting FIFS.  The CEL works with the entire staff of FIFS and must have a good understanding of each of the roles within the organization so that incoming requests can be efficiently directed to the appropriate person.  The CEL will be a Property and Casualty licensed position, with the opportunity for advancement within the agency. This is a full-time position.

Responsibilities Include:

  • Give a positive and friendly greeting to all incoming calls and agency guests
  • Maintain caller and guest log
  • Maintain the client reception area
  • Distribute incoming mail, email, faxes, and voice mail messages
  • Maintain master office calendar
  • Maintain office supplies
  • Maintain Conference Rooms for client visits
  • Prepare outgoing mail
  • Assist FIFS staff

Essential Skills:

  • Friendly and welcoming demeanor able to gracefully handle client interaction
  • Deliver a professional client experience
  • Excellent phone and electronic communication skills
  • Ability to provide a positive first impression
  • Maintain a neat and orderly client reception area
  • Detail oriented, ability to keep and maintain accurate records
  • Ability to work in a team environment

Job Type:  Full-time
Education:  High School (Required)
Language:  English (Required)
Work Authorization:  United States (Required)

Comprehensive Benefits Package: 

  • 401(k) with company match
  • Medical insurance
  • Paid time off
  • Life insurance
  • Long term disability insurance
  • Competitive pay with annual bonus potential​​​​​​​

Interested persons may submit their resume here