FIFS is looking for individuals to join our team of dedicated professionals who are working together to provide the best service possible for our clients. We provide a pleasant work environment, incentives to excel, and tools to succeed. If this sounds like a good fit for you, please consider applying. We have open sales and service positions in the Property & Casualty departments. 

Competitive Pay

Great Benefits

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Satisfying Work/Life Balance

Rewarding Work Environment

Fun Company Events

Meet Gurpreet “Preet” Soor, one of our newer employees at FIFS. As a member of our Policy Services Team, Preet’s responsibilities include preparing renewals, sending client communications, and working with claims.

It was through a social media post that Preet heard FIFS was hiring. A family friend saw the post and encouraged her to apply. As to be expected, she was nervous about her new job. She said she became comfortable at FIFS “…with a blink of an eye because everyone was very welcoming and encouraging”. She likes the family and team environment at FIFS. “Everyone is positive and encouraging during the new employee training; there are always helping hands and words of encouragement at every corner you turn.”

When asked what Preet likes best about working at FIFS, she said she loves “…knowing that I have a voice! Managers and coworkers are open to listening to ideas, working together towards common goals, and there is continuous support to continue growing. I also love the importance placed on health and family. It is comforting to know that if anything happens, my managers are willing to work with me to ensure everything works out.”

Preet says the insurance industry interests her because it “has a plethora of knowledge…it is interesting because it changes based on the state of things…around the world. Continuing education is a wonderful way to keep up with the growth of the industry.”

For Preet, working at FIFS “…is not just a job, it’s a career path!”

Gurpreet Soor

Client Service Advisor / Policy Services

Meet Gurpreet “Preet” Soor, one of our newer employees at FIFS. As a member of our Policy Services Team, Preet’s responsibilities include preparing renewals, sending client communications, and working with claims.

It was through a social media post that Preet heard FIFS was hiring. A family friend saw the post and encouraged her to apply. As to be expected, she was nervous about her new job. She said she became comfortable at FIFS “…with a blink of an eye because everyone was very welcoming and encouraging”. She likes the family and team environment at FIFS. “Everyone is positive and encouraging during the new employee training; there are always helping hands and words of encouragement at every corner you turn.”

When asked what Preet likes best about working at FIFS, she said she loves “…knowing that I have a voice! Managers and coworkers are open to listening to ideas, working together towards common goals, and there is continuous support to continue growing. I also love the importance placed on health and family. It is comforting to know that if anything happens, my managers are willing to work with me to ensure everything works out.”

Preet says the insurance industry interests her because it “has a plethora of knowledge…it is interesting because it changes based on the state of things…around the world. Continuing education is a wonderful way to keep up with the growth of the industry.”

For Preet, working at FIFS “…is not just a job, it’s a career path!”

Frequently Asked Questions

What are your typical hours of operation?
8-5 Monday-Thursday, 4:30 on Friday
Do you have work-from-home positions available?
Not at this time, however, we’ve made some pandemic necessary investments into our phone, email, and agency management systems that accommodate working from home well (and as needed).
Do you offer competitive benefits?
Yes! We offer Health, Life, Disability, 401K match, continuing Education Expenses, and much more!
What is your dress code?
Business Casual
So is there a place nearby to grab lunch?
Souderton has a plethora of great restaurants to grab a bite to eat for lunch, most within 3-5 minutes from the office. Or, once a month join the FIFS staff for “Pizza Wednesdays” and enjoy the camaraderie of your co-workers.
Do you have good coffee?

We are coffee connoisseurs; we take the quality of our java very seriously. We provide Starbucks and Wawa coffee for employees, and you will get your own FIFS insulated Yeti to keep it hot for hours.

Current Openings

Client Service Advisor – Personal Insurance

Franconia Insurance & Financial Services (FIFS) is FIFS is looking for individuals to join our team of dedicated professionals who are working together to provide the best service possible for our clients. We are an independent insurance agency in Telford, PA, and a franchise member of Keystone Insurers Group, ranked #4 in the Insurance Journal’s Top 20 Agency Partnerships in 2021. FIFS was awarded the 2018 Pennsylvania Agent Partner of the Year for Keystone Insurers Group and maintains the IVANS Connected Agency designation.

We provide a pleasant work environment, incentives to excel, and tools to succeed. If this sounds like a good fit for you, please consider applying.

Competitive Pay  |  Great Benefits  | Satisfying Work/Life Balance  | Rewarding Work Environment | Fun Company Events

A newer hire says working at FIFS “…is not just a job, it’s a career path!”

We are a short commute from Telford, Souderton, Harleysville, Hatfield, Perkasie, and Sellersville.

We are seeking a Personal Insurance Client Service Advisor (CSA)

The CSA is responsible for building rapport with an assigned group of clients to effectively meet their insurance needs using excellent communication and problem-solving skills.

Must be a self-starter who is able to multi-task and work in a team environment.

CSAs are required to hold a Pennsylvania Resident Producer insurance license. All licensing and continuing education fees are provided by FIFS.

New hires that do not currently hold the license will be provided educational tools and 90 days to obtain the license.

Primary responsibilities include, but not be limited to:

  • Respond to client service requests via phone and electronic communications.
  • Review and identify gaps in coverage and identify opportunities for account growth.
  • Having a thorough understanding of personal property and casualty insurance products and services and related coverage.
  • Maintain orderly electronic files and documentation, following agency standards.
  • Be a positive promoter of Franconia Insurance & Financial Services in all business and personal settings.

Essential Skills:

  • Excellent phone and electronic communication skills
  • Critical listening
  • Friendly and patient demeanor able to gracefully handle client interaction and deliver top-notch client experiences
  • Detail-oriented and ability to maintain accurate records
  • Ability to juggle multiple tasks and remain calm in challenging situations
  • Ability to quickly adapt to change
  • Ability to follow direction
  • Ability to work in a team environment

Typical work hours are 8am-5pm Monday-Thursday, 8am – 4:30pm Friday. This includes an hour lunch break on M-Th and a 30-minute lunch break on Friday.

A pleasant lunchroom is provided. There are many great restaurants less than five minutes from the office to grab a bite for lunch.

Workstations include a computer with three monitors and new ergonomic chair. The computers are replaced every four years so that we’re always working with the best equipment. We are a paperless agency and use the Applied Epic agency management system. Additional programs used are CSR24, Applied Mobile, DocuSign, and Office 365. On-the-job training for these programs provided, if needed.

Dress code is business casual.

Comprehensive Benefits Package: 

  • 401(k) with company match
  • Medical insurance
  • Paid time off
  • Life insurance
  • Long term disability insurance
  • Competitive pay with annual bonus potential

Ready to take the next step in joining our team? Fill out the form below to get started!