FIFS is looking for individuals to join our team of dedicated professionals who are working together to provide the best service possible for our clients. We provide a pleasant work environment, incentives to excel, and tools to succeed. If this sounds like a good fit for you, please consider applying. Check out our Current Openings to learn more!
Competitive Pay
Great Benefits
Satisfying Work/Life Balance
Rewarding Work Environment
Fun Company Events
Meet Gurpreet “Preet” Soor, one of our newer employees at FIFS. As a member of our Policy Services Team, Preet’s responsibilities include preparing renewals, sending client communications, and working with claims.
It was through a social media post that Preet heard FIFS was hiring. A family friend saw the post and encouraged her to apply. As to be expected, she was nervous about her new job. She said she became comfortable at FIFS “…with a blink of an eye because everyone was very welcoming and encouraging”. She likes the family and team environment at FIFS. “Everyone is positive and encouraging during the new employee training; there are always helping hands and words of encouragement at every corner you turn.”
When asked what Preet likes best about working at FIFS, she said she loves “…knowing that I have a voice! Managers and coworkers are open to listening to ideas, working together towards common goals, and there is continuous support to continue growing. I also love the importance placed on health and family. It is comforting to know that if anything happens, my managers are willing to work with me to ensure everything works out.”
Preet says the insurance industry interests her because it “has a plethora of knowledge…it is interesting because it changes based on the state of things…around the world. Continuing education is a wonderful way to keep up with the growth of the industry.”
For Preet, working at FIFS “…is not just a job, it’s a career path!”
Gurpreet Soor
Client Service Advisor / Policy Services
Meet Gurpreet “Preet” Soor, one of our newer employees at FIFS. As a member of our Policy Services Team, Preet’s responsibilities include preparing renewals, sending client communications, and working with claims.
It was through a social media post that Preet heard FIFS was hiring. A family friend saw the post and encouraged her to apply. As to be expected, she was nervous about her new job. She said she became comfortable at FIFS “…with a blink of an eye because everyone was very welcoming and encouraging”. She likes the family and team environment at FIFS. “Everyone is positive and encouraging during the new employee training; there are always helping hands and words of encouragement at every corner you turn.”
When asked what Preet likes best about working at FIFS, she said she loves “…knowing that I have a voice! Managers and coworkers are open to listening to ideas, working together towards common goals, and there is continuous support to continue growing. I also love the importance placed on health and family. It is comforting to know that if anything happens, my managers are willing to work with me to ensure everything works out.”
Preet says the insurance industry interests her because it “has a plethora of knowledge…it is interesting because it changes based on the state of things…around the world. Continuing education is a wonderful way to keep up with the growth of the industry.”
For Preet, working at FIFS “…is not just a job, it’s a career path!”
Frequently Asked Questions
What are your typical hours of operation?
Do you have work-from-home positions available?
Do you offer competitive benefits?
How is orientation and training provided?
We’ve made significant improvements to our orientation program. Training is provided through classroom, virtual, job shadowing, one on one mentoring, and hands on experiences. These different approaches are intertwined throughout the orientation and training process to provide the best possible support to the new hire.
What is your dress code?
So is there a place nearby to grab lunch?
Do you have good coffee?
We are coffee connoisseurs; we take the quality of our java very seriously. We provide Starbucks and Wawa coffee for employees, and you will get your own FIFS insulated Yeti to keep it hot for hours.
What is a PA Resident Producer Insurance License and do I have to have one to apply at FIFS?
An insurance license is required by each state for anyone who sells and services insurance.
Often at FIFS, we do not require an applicant to be licensed to be considered for an open position. Unlicensed persons hired for a career that requires licensing will be provided educational tools and 90 days to obtain the license. A multiple-choice exam is administered by the state. The state requires an exam score of 70% or higher to be licensed. FIFS provides mentoring and educational tools to help individuals achieve a passing score.
Once the license is obtained, the state requires annual continuing education courses. All licensing and continuing education fees are provided by FIFS.
Salaries at FIFS are immediaty increased once the license has been obtained.
Current Openings
Account Manager – Commercial Insurance | Client Service Advisor – Commercial Insurance
Client Service Advisor – Personal Insurance | Client Experience Liaison
Franconia Insurance & Financial Services (FIFS) is FIFS is looking for individuals to join our team of dedicated professionals who are working together to provide the best service possible for our clients. We are an independent insurance agency in Telford, PA, and a franchise member of Keystone Insurers Group, ranked #4 in the Insurance Journal’s Top 20 Agency Partnerships in 2021. FIFS was awarded the 2018 Pennsylvania Agent Partner of the Year for Keystone Insurers Group and maintains the IVANS Connected Agency designation.
We provide a pleasant work environment, incentives to excel, and tools to succeed. If this sounds like a good fit for you, please consider applying.
Competitive Pay | Great Benefits | Satisfying Work/Life Balance | Rewarding Work Environment | Fun Company Events
A newer hire says working at FIFS “…is not just a job, it’s a career path!”
We are a short commute from Telford, Souderton, Harleysville, Hatfield, Perkasie, and Sellersville.
Typical work hours are 8am-5pm Monday-Thursday, 8am – 4:30pm Friday. This includes an hour lunch break on M-Th and a 30-minute lunch break on Friday.
A pleasant lunchroom is provided. There are many great restaurants less than five minutes from the office to grab a bite for lunch.
Workstations include a computer with three monitors and new ergonomic chair. The computers are replaced every four years so that we’re always working with the best equipment. We are a paperless agency and use the Applied Epic agency management system. Additional programs used are CSR24, Applied Mobile, DocuSign, and Office 365. On-the-job training for these programs provided, if needed.
Dress code is business casual.
Comprehensive Benefits Package for Full-Time Employees:
- 401(k) with company match
- Medical insurance
- Paid time off
- Life insurance
- Long term disability insurance
- Competitive pay with annual bonus potential
Account Manager – Commercial Insurance
We are seeking an Account Manager
The Account Manager uses innovative strategies to help clients manage risk. The perfect candidate has integrity, excellent communication skills, is goal oriented, and has at least three (3) years’ experience working with commercial accounts, Account Managers are required to hold a Pennsylvania Resident Producer insurance license. All licensing and continuing education fees are provided by FIFS.
This is a full-time position.
Primary responsibilities include, but not be limited to:
- Develop and maintain relationships with clients to retain business.
- Respond to client service requests via phone and electronic communications.
- Perform account transactions including, but not limited to quotations, applications, renewals, billing, endorsements, certificates, and rewrites.
- Review and identify gaps in coverage.
- Actively solicit and develop opportunities for account growth.
- Assist producers with applications and quoting new and renewal business.
- Having a thorough understanding of commercial property and casualty insurance products and services and related coverage.
- Maintain orderly electronic files and documentation, following agency standards.
- Be a positive promoter of Franconia Insurance & Financial Services in all settings, representing the agency in a professional, ethical, and courteous manner.
Essential Skills:
- Excellent verbal and electronic communication skills
- Critical listening
- Friendly and patient demeanor able to gracefully handle client interaction and deliver top-notch client experiences
- Detail-oriented and ability to maintain accurate records using Applied Epic agency management system
- Ability to juggle multiple tasks and remain calm in challenging situations
- Ability to quickly adapt to change
- Ability to work independently and in a team environment
- Ability to prioritize workload
- Ability to adopt the agency culture
Client Service Advisor – Commercial Insurance
We are seeking a Commercial Insurance Client Service Advisor (CSA)
The CSA is responsible for building rapport with an assigned group of clients to effectively meet their insurance needs using excellent communication and problem-solving skills. Must be a self-starter who is able to multi-task and work in a team environment. CSAs are required to hold a Pennsylvania Resident Producer insurance license. All licensing and continuing education fees are provided by FIFS. New hires that do not currently hold the license will be provided educational tools and 90 days to obtain the license.
This is a full-time position.
Primary responsibilities include, but not be limited to:
- Respond to client service requests via phone and electronic communications.
- Review and identify gaps in coverage and identify opportunities for account growth.
- Perform account transactions including, but not limited to quotations, applications, renewals, billing, endorsements, certificates, and rewrites.
- Having a thorough understanding of commercial property and casualty insurance products and services and related coverage.
- Maintain orderly electronic files and documentation, following agency standards.
- Be a positive promoter of Franconia Insurance & Financial Services in all business and personal settings.
Essential Skills:
- Excellent phone and electronic communication skills
- Critical listening
- Friendly and patient demeanor able to gracefully handle client interaction and deliver top-notch client experiences
- Detail-oriented and ability to maintain accurate records
- Ability to juggle multiple tasks and remain calm in challenging situations
- Ability to quickly adapt to change
- Ability to follow direction
- Ability to work in a team environment
- Ability to adopt the agency culture
Client Service Advisor – Personal Insurance
We are seeking a Personal Insurance Client Service Advisor (CSA)
The CSA is responsible for building rapport with an assigned group of clients to effectively meet their insurance needs using excellent communication and problem-solving skills. Must be a self-starter who is able to multi-task and work in a team environment. CSAs are required to hold a Pennsylvania Resident Producer insurance license. All licensing and continuing education fees are provided by FIFS. New hires that do not currently hold the license will be provided educational tools and 90 days to obtain the license.
This is a full-time position.
Primary responsibilities include, but not be limited to:
- Respond to client service requests via phone and electronic communications.
- Review and identify gaps in coverage and identify opportunities for account growth.
- Having a thorough understanding of personal property and casualty insurance products and services and related coverage.
- Maintain orderly electronic files and documentation, following agency standards.
- Be a positive promoter of Franconia Insurance & Financial Services in all business and personal settings.
Essential Skills:
- Excellent phone and electronic communication skills
- Critical listening
- Friendly and patient demeanor able to gracefully handle client interaction and deliver top-notch client experiences
- Detail-oriented and ability to maintain accurate records
- Ability to juggle multiple tasks and remain calm in challenging situations
- Ability to quickly adapt to change
- Ability to follow direction
- Ability to work in a team environment
- Ability to adopt the agency culture
Client Experience Liaison
We are seeking a Client Experience Liaison
The Client Experience Liaison provides a friendly presence as the first interaction for those contacting FIFS. The CEL works with the entire staff of FIFS and must have a good understanding of each of the roles within the organization so that incoming requests can be efficiently directed to the appropriate person.
This is a full-time position.
Primary responsibilities include, but not be limited to:
- Give a positive and friendly greeting to all incoming calls and agency guests.
- Answer and redirect incoming phone calls.
- Maintain guest log.
- Distribute incoming mail, emails, faxes, and voice mail messages.
- Maintain client reception area and conference rooms.
- Order supplies.
- Maintain orderly electronic files and documentation, following agency standards.
- Be a positive promoter of Franconia Insurance & Financial Services in all business and personal settings.
Essential Skills:
- Friendly and welcoming demeanor able to gracefully handle client interaction
- Deliver a professional client experience
- Excellent phone and electronic communication skills
- Ability to provide a positive first impression
- Maintain a neat and orderly client reception area
- Detail oriented, ability to keep and maintain accurate records
- Ability to adopt the agency culture
- Ability to work independently and in a team environment
Ready to take the next step in joining our team? Fill out the form below to get started!