"...the best at what they do..."
“FIFS has been our church’s insurance connection for as long as I’ve worked here, 17 years. They have been there for every need, question and problem that we have had. They have responded to all issues with calmness, quick answers and clear guidance. Jim McMichael and Joanne Runyan are simply THE BEST at what they do and I would recommend them to any one!”
"...great customer service..."
“I get great customer service from the FIFS team. They seem to know how to meet my insurance and investment needs and do it with a smile and prompt service.”
"...exceptional customer service."
“We’re a small business and have been with Franconia for years now. Joanne, Kyle, Janelle, Julie, JR, Ben and Kristel are all very knowledgable, responsive and provide exceptional customer service. I wouldn’t hesitate to recommend them to anyone shopping for their business or personal insurance needs.”
"...second to none!"
“FIFS service and personal attention is second to none! It is a pure pleasure dealing with Joanne for our business insurance and my homeowners insurance is always burden-free due to the knowledgeable staff.”
"...give them a try."
“Our company has been using Franconia Insurance for years. Joanne Runyan is our contact person there and she is the BEST !! FIFS never seems to try to oversell their products which can sometimes be really annoying when dealing with vendors. They always seem to anticipate your needs and the pricing seems fair. Every time I am on the phone with Joanne, she always asks if there is anything else that she can do for me… And she seems to truly mean it. She is awesome. If you are looking for an insurance company for home or work, give them a try.”
"...above and beyond every time."
“Our office is pleased with the service we receive from Franconia Insurance. Joanne and the team offer exceptional customer service and go above and beyond every time.”
"They are experts in their field."
“We have been using FIFS for 20+ years. We started with just our personal auto insurance. When we bought our 1st home we looked to them for homeowners insurance. Got into rental properties a few years later and they helped us insure those. We’ve always really enjoyed working with them and valued their help and advice. However, when we started our own business 6 years ago they truly became an invaluable business partner – navigating us through Workers Comp, General Liability, Medical, and Commercial Auto insurance. They are experts in their field. They provide efficient, proactive, knowledgeable advice. And they work hard on our behalf. We couldn’t ask for anything more and I would highly recommend them for all your personal and business insurance needs.”
"...a great community asset!"
“I appreciate the expertise that FIFS provides in aligning product offering with what I actually need. I especially appreciate the professionalism and kind approach from their staff. They are a great community asset!”
"...great agency to work with!"
“FIFS is my business and personal connection for all my insurance needs! The staff is always extremely helpful and keeps us up to date with the best insurance products for my company and my personal insurance use. I would highly recommend them if you are looking for a great agency to work with!”
"You are the BEST!"
“You are the BEST! This is why I don’t ever worry about looking at other insurance companies. You guys always take great care of me!”
"... proud to work with [FIFS]..."
“We want to thank your employee, Ben Moyer, for discovering a claim error and bringing it to our attention. We are proud to work with such a fine agency as FIFS, LLC who diligently work for their clients and our insureds each and every day.”
"...an A+ for their service..."
“The strengths of FIFS are their staff and personal service. They are always quick to respond to phone calls or email. They go above and beyond what other companies might do. I would give FIFS an A+ for their service and expertise.”
Spring Hill Realty
"...We are very appreciative..."
“I needed help with insurance certificates for local townships and FIFS employees helped me with this promptly and courteously. Previously, FIFS employees came to us with an opportunity for reduced premiums for our property and liability insurance. This resulted in nice savings for us. We are very appreciative when a company is proactive in saving us money.”
Salford Mennonite Church
"...I can always count on them..."
“When we have a question or problem, FIFS is always available to assist us. If the answer is not readily available, they always provide an update as to when it will be resolved. I can always count on them to follow up and make sure that we received the information that was requested.”
A Local Municipality
"...very pleased with our experience..."
“I will continue to recommend you and your company as we have been very pleased with our experience at Franconia Insurance.”
"...a trustworthy advocate..."
“Chad Yoder of Franconia Insurance & Financial Services was a trustworthy advocate, who helped us resolve a difficult homeowner’s claim. His expertise, sound advice, and loyalty gives us peace of mind that we will be made “whole again” if catastrophe strikes again. This kind of personal concern for our welfare is why we chose Franconia Insurance to protect our home for the last 22 years.”
Supervisor, Local Bank
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